REFUND POLICY
If for some reason you are not completely satisfied with your product kindly return the merchandise NEW and UNUSED in its original packing box within 30 days of shipping and we gladly refund your purchase less a 20% restocking fee, and shipping fees.
Before sending back your shipment a Return Merchandise Authorization (RMA) must be approved, by calling our offices, NO MERCHANDISE WILL BE REFUNDED UNLESS THIS RMA IS APPROVED.
Harvest Kitchen and Bath feature a "NO HASSLE" LIMITED LIFETIME WARRANTY to be free of all manufacturing defects under normal use.
Do not ship merchandise back to Harvest Kitchen and Bath without a Return Merchandise Authorization (RMA) and instructions.
ALL RETURNS MUST
Arrive back in the manufacturer's original packaging with all accessories and in resalable condition.
Have return instructions and an RMA number from a Harvest Kitchen and Bath representative.
Merchandise must be shipped back to Harvest Kitchen and Bath at your expense within 30 days of receipt.
After 30 days of receipt of merchandise, no returns or exchanges can be made.
Make sure to include RMA form with copy of original invoice.
If a return is made to Harvest Kitchen and Bath without a Return Merchandise Authorization (if you do not inform us of the return before you
make it; or if you refuse goods that were to be delivered to you without going through our return process) then Harvest Kitchen and Bath will
charge an extra 15% return processing fee on top of the general restocking fee.
If a customer makes a chargeback on a credit card, Harvest Kitchen and Bath reserves the right to charge an added 15% Dispute Fee.
If you have a question or a dispute, please contact sales@harvestkitchenandbath.com to come to a resolution.
SHIPPING DAMAGE
To report shipping damage, call us at 1 (866) 421-0833 Please include your name, your order number and a description of the damage.
If there is internal damage non-visible, discovered after acceptance of delivery you must contact us within 48 hours so a claim can be filed with Fed Ex.
WRONG PRODUCT RECEIVED
If we shipped you the wrong merchandise, please contact us via email at sales@harvestkitchenandbath.com or (866) 421-0833 within 48 hours of receiving the merchandise.
We will provide an RMA number and instructions on how
and where to ship item(s) back. We will pay for the freight back and ship the correct merchandise to you.
RETURN CREDIT
Please allow up to 10 business days from the time Harvest Kitchen and Bath receives youre returned item to process the return.
DEFECTIVE MERCHANDISE
If the product you receive has manufacturing defects, contact us at or call (866)421-0833 within 48 hours of receiving the product and Harvest Kitchen and Bath will replace the item.
We will issue an RMA and give instructions to ship back. Merchandise returned as defective which are found not to be defective are subject to a 20% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the merchandise. The customer will be responsible for shipping charges going back to the customer.
GENERAL RETURNS
MOST ITEMS CARRY A 15% restocking fee. Minimum Restocking fee is $10.
If Harvest Kitchen and Bath ships your order undamaged and you wish to return it for reasons not specified above, freight and handling charges back to us will apply
==WARRANTY INFORMATION==
All other products CAN be exchanged by following the procedure below, but are subject to a 20% restocking fee on any exchange.
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